Privacy Policy
Seventh Heaven – Privacy Policy
Effective Date: 13th / August / 2025
Seventh Heaven, owned and operated by Sukh Steels Pvt. Ltd. (“Seventh Heaven”, “Sukh Steels”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or services.
1. User Consent
By accessing, registering, or using our website, you confirm that you have read, understood, and agree to our [Terms & Conditions] and this Privacy Policy.
You also explicitly consent to:
- The collection, storage, and processing of your personal information as described in this Privacy Policy.
- Being contacted by us via SMS, WhatsApp, email, phone calls, or other digital communication channels for transactional, promotional, or informational purposes.
- Receiving marketing and promotional communications unless you choose to opt out (see Section 9).
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information – such as your name, email address, phone number, shipping address, and payment details.
2.2 Payment Information – credit/debit card or other payment details, collected securely during transactions.
2.3 Technical Information – IP address, browser type, operating system, and device identifiers.
2.4 Usage Information – pages visited, time spent on the website, browsing patterns, and clickstream data.
2.5 Information from Third Parties – including social media platforms, advertising networks, and analytics providers.
3. How We Collect Information
We collect information through:
- Direct Collection – when you register, make a purchase, or fill out forms.
- Automated Collection – using cookies and similar technologies.
- Third-Party Sources – from partners and service providers.
4. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you regarding orders, queries, and offers.
- Personalize your shopping experience.
- Improve our website performance and design.
- Prevent fraud and ensure security.
- Comply with legal obligations.
5. Communication and Consent
We may contact you for order updates, support, promotions, and relevant product recommendations. We respect your preferences, and you can opt out of promotional communication at any time through the methods in Section 9.
6. Cookies and Tracking Technologies
We use cookies to:
- Enable website functionality.
- Track performance and usage statistics.
- Serve relevant advertisements.
You can manage cookie preferences in your browser settings.
7. Data Security
We implement appropriate technical and organizational measures such as:
- Data encryption.
- Secure payment gateways.
- Firewalls and access controls.
However, no system is completely secure, and we encourage you to use strong passwords and secure networks.
8. Your Rights
You have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your data.
- Opt out of marketing communications.
9. Opt-Out Policy
To opt out of promotional messages:
- Click the “unsubscribe” link in our emails, or
- Contact us directly at support@seventhheaven.in
10. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, government actions, wars, pandemics, strikes, cyber-attacks, etc.).
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.
12. Contact Us
For questions or concerns, contact us:
Email: support@seventhheaven.in
Phone: +91 99884 54571
