• First, visit Seventh Heaven.
• Click on "Sign Up" and fill your details, including email and password.
• Follow the instructions to complete the process.

• Ensure you’re using the correct email and password.
• Try restoring your password by clicking "Forgot Password."
• If the issue remains, contact our customer support for assistance.

• Log in to your account at Seventh Heaven.
• Go to the “My Profile” section and update the necessary information.
• Save the changes once done.

Yes, you can shop as a guest, but creating an account allows you to track orders,save selections and also inform you about special offers, discounts and sales.

• No, you can place an order as a guest, but having an account enhances your shopping experience and you become a part of Seventh Heaven family and eligible for special discounts and offers.
• It helps you to save the required data of that product.

No,  Cash On Delivery (COD) is not available.

• You should confirm with the bank you use or the payment provider to see if the result of the payment was completed.
• Take some time as payments may take a bit longer to refresh.
• Seventh Heaven’s Customer Support should be contacted if it remains pending with the transaction ID.

• Please make sure that the card or payment method has enough balance and the payment option is valid.
• Retry the transaction after resolving any bank issues.
• If the situation continues, which may be the case most of the time, one should consult their bank or a payment provider.
• Otherwise, use another method of payment.

• Please wait for an email confirmation from Seventh Heaven in your mail or in the account which you registered for.
• If no order confirmation is received, contact Customer Support with:
  Transaction reference number, payment mode, and amount.

• The team will check the order, either processing the order manually or the amount will be refunded.
  
  
  
  

• This can be done via the personal account: go to your profile and open the Orders tab.
• Choose the order and then obtain the invoice.
• For guest users, please look at the mail containing the order confirmation for an invoice which is normally attached.

Seventh Heaven offers multiple payment methods:

• Online Payments: Credit/Debit cards, Net Banking, UPI, Wallets.
• EMI Options: Credit card and selected Debit Card for EMIs.
• Bank Transfers: For bulk orders

• Credit Card EMI: Supported by most major banks.
• Debit Card EMI: Available for selected banks.
• No-Cost EMI: Occasionally offered during promotions (check product page for availability).

Debit Card EMI allows you to pay for your purchase in installments using your debit card. Here's how it works:

• Check if your bank Debit Card EM option is available.
• Select that Debit Card for EMI and go to checkout.
• Provide the necessary details and complete the transaction.
• The amount will be split into monthly installments and debited accordingly.

• EMI eligibility and interest rates depend on the card issuers or the bank.
• Full transaction amount will be blocked on your card initially and converted to EMI by your bank.
• No-Cost EMI may include a processing fee that will be mentioned at checkout.
• Pre-closure of EMI is subject to your bank's policies and it may include additional charges.

Delivery times typically range from 7 to 9 business days, depending on your location.

Once your order has been shipped, you’ll receive a tracking number via email or SMS. You can track your order.

If your order is delayed, please reach out to our support team with your order number.

"Returned to source" (like an incorrect address or missed delivery attempts), and the package was sent back to our warehouse. Please reach out to customer service to resolve the issue.

• This depends on the delivery service.
• Usually, someone has to be present to receive the order.

• Yes, we deliver across most locations in India! However, some remote areas might not be eligible for delivery. 
• Although, you can check the availability by entering your pin code.
• Check with our customer support if you have any concerns about delivery to your area.

  The order can be canceled within 24 hours, but after that, it cannot be canceled.
   If you’re within the 24-hour window and wish to cancel, follow these steps:

• Log in to your account on the platform where you made the purchase.
• Navigate to your order history or the "My Orders" section.
• Locate the specific order you want to cancel.
• If there is a "Cancel" option available, click on it and follow the steps.
• If no option is available or you're having trouble, reach out to customer service immediately. Make sure to explain that you are within the 24-hour cancellation window.

• Refunds are typically processed within 5–7 business days.
• The exact time may vary depending on your payment method or bank policies.

• Delivery addresses can be updated before the order is shipped.
• Contact customer support as quickly as possible with the correct address details.

• For future changes contact customer support.
• Provide your order details and the updated contact information for verification.

• If the order has not been processed, you may be able to change the size.
• Contact customer support immediately to request the modification.

contact our customer support.

Once we receive the returned product, we will initiate the refund. The process typically takes approximately 7 business days to complete.

Yes, you can choose a suitable date for the pickup by contacting customer support.

No, for more details contact our support team

No, the pickup and delivery happen separately. First, the old item will be picked up, and once it reaches us, we will dispatch the replacement.

Unfortunately, instant refunds aren't available. Refunds are processed once the returned product is received and inspected.